Active listening: Communicating both verbally and nonverbally that we are interested in what the other person is saying while also actively verifying our understanding with them.

Motivational interviewing (MI): A communication skill used to elicit and emphasize a client’s personal motivation for modifying behavior to promote health.

Nurse-client relationship: A relationship that establishes trust and rapport with a specific purpose of facilitating therapeutic communication and engaging the client in decision-making regarding their plan of care.

SOLER: A mnemonic for effective nonverbal communication that stands for the following[1]:

  • S: Sit and squarely face the client
  • O: Open posture
  • L: Lean towards the client to indicate interest in listening
  • E: Eye contact
  • R: Relax

Telehealth: The use of digital technologies to deliver medical care, health education, and public health services by remotely connecting multiple users in separate locations.

Teletherapy: Mental health counseling over the phone or online with videoconferencing tools.

Therapeutic communication: A type of professional communication defined as the purposeful, interpersonal, information-transmitting process that leads to client understanding and participation.[2]

  1. Stickley, T. (2011). From SOLER to SURETY for effective non-verbal communication. Nurse Education in Practice, 11(6), 395–398.
  2. Abdolrahimi, M., Ghiyasvandian, S., Zakerimoghadam, M., & Ebadi, A. (2017). Therapeutic communication in nursing students: A Walker & Avant concept analysis. Electronic Physician, 9(8), 4968–4977.


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Nursing: Mental Health and Community Concepts Copyright © by Chippewa Valley Technical College is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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