Relais Cancelling a Borrowing Request

RELAIS CANELLING A BORROWING REQUEST

• Find Request by PAT number in Query Request
• Click the Unfilled/Cancel Tab
• Click Cancel button – Cancel will completely close the request

• From Reason Cancel Drop Down Menu pick appropriate reason
  • If an email was received to cancel the request select Cancelled by Requester
  • If OTHER is chosen as the reason for cancellation no email is sent to the patron.
  • Note, if the Unfilled Radio button is selected this does not cancel the request it moves it to List Exhausted.
• Ensure to cancel the request in Rapido

• Add additional notes as necessary, and if the option is available
• Click Update

• Request will update and an email will be sent to the Patron – need to check if this is active or only Rapido email sent
• If the item was shipped and then a cancellation was received make a note in Relais to return the book upon receipt
• When the book is received return using regular Relais Return Procedures
• Do not choose Process Request as this generates an email to pick up the item