Damaged Items

DAMAGED ITEMS

For any items that become damaged items will be placed in Damaged Shelf Department by User Services. Staff will place a work order on the item through the repository and the item will be transferred to the Damaged Shelf Department to be handled.

User Services

• Damaged books will be placed on the “Damaged Book” shelf in User Services
• A User Services staff member will regularly monitor the shelf and collect the books for processing, no repairs will be performed
• A work order will be created by User Services Staff member, see Create a Work order below
• Books will be taken to the 6^th floor and placed on the Damaged Books for Review Shelf in Collections Services every Wednesday
• Repaired books will be transited back downstairs to User Services by Collections Services staff and placed on the “Scan in Items Cart”
• User Services staff will scan the book in using “Scan in Items” to remove the “Transit” status and will be reshelved

Create a Work Order

• Click Items

• Click Ellipsis (…)
• Click Work Order

• Select Process Type: Damaged
• Select Managing Department: Damaged Shelf
• Add notes as required
• Do not pick from shelf – check mark (item should generally be in hand)
• Click Submit

• View status and list of damaged items in Alma
  • Go to:
    • Monitor Requests & Item Process>Request Process Type> Damaged

• View status of item in Quick Find

Damaged Shelf Department

• All Collections Services Staff will have access to the Damaged Shelf

• Staff will retrieve the damaged items from the Damaged Books for Review Shelf
• Go to I Am Physically at> Damaged Shelf Desk
• Select Acquisitions>Post-Receiving Processing>Scan In Items

• Place items on the  Damaged Scanned In Shelf

• Every Monday a report will run and be emailed to selected Collections Services Staff
  • TITLE

• Ensure you are: Damaged Shelf Desk
• Click Acquisitions>Post-Receiving Processing>Scan In Items

• Cataloging Staff member will Set Status to:
• Items for Re-Order: Acquisitions Re-Order
• Items for Withdrawal: Withdrawal Shelf
• Items for Binding: Bindery Shelf
• Items for Repair: Repair Shelf
• Done set to No
• Wand barcode

• Item will remain at the Damaged Desk location but the status will change to its next required step

• To see all items status and for the next processing step go to: Tasks> Items>Items in Department

• To locate the title you require wand the barcode or search via title, select required Identifier
• Process Status Set to All
• Library Set to All

• Cataloging Staff member will now distribute the items accordingly:
• Reorder – Place on Acquisitions Damaged Re-Order Shelf
• Withdraw – Place on For Withdrawal Shelf in End Processing
• Bindery – Place on Bindery Shelf in End Processing
• Repair – Place on Repair Shelf in Cataloging, see Mending Procedures below

• Acquisitions Staff – Re-order following standard ordering procedures
• Stamp the yellow flag with Ordered/Date Stamp
• From Items in Department change the status from Acquisitions Re-Order to Withdrawal Shelf
• Place damaged copy on the For Withdrawal Shelf in End Processing

• End Processing Staff – Withdraw all items using standard withdrawal procedures, see Items for Withdrawal and Withdrawing and Deleting
• Stamp item with Withdraw stamp
• For items that are in decent condition place on recycle truck to be taken to bin
• For items in very poor condition, wet/moldy etc., wrap in a plastic bag and throw in the garbage
• No Damaged items go to Better World Books

Bindery

• Items that require binding see, Binding Hard Bound

Items marked Return to Shelf

• Ensure you are: Damaged Shelf Desk
• Click Acquisitions>Post-Receiving Processing>Scan In Items
• Have Done set to YES
• Wand Barcode

• There may be fulfilment notes on the item
• Click confirm and handle notes after

• Item will be marked for Transit for Reshelving
• If no further action is required:
• Remove Damaged slip and place book on bottom shelf of the mail truck so it can be scanned in at User Services to remove In Transit Status

• If notes need to be removed
• Click Ellipsis (…)
• Click Edit Item

• Click Notes

• Remove notes

• Click Save

• Remove Damaged slip and place book on bottom shelf of the mail truck so it can be scanned in at User Services to remove In Transit Status

Mending Procedures

• Librarians may place a note on the Damaged slip to repair the item
• Cataloging staff will perform small repairs on items as required
• Need further information from Candice/Lynne- UPDATE