Interlibrary Loans Borrowing Workflow
INTERLIBRARY LOANS BORROWING WORKFLOW
Patron Places Request
- All patron requests are placed in Quick Find via the patron
- The patron must be logged in to their account to place a request
- Patrons place requests by:
- Selecting Include Results from Other Libraries after a Quick Find search
- Changing the filter when doing a search to Beyond University of Regina
- Filling out the Blank Request form, either from the more actions ellipsis (…) or after a search of other libraries does not yield results
Requests Move into Alma Rapido Resource Sharing
- All patron requests go into Alma Rapido Resource Sharing
- When Rapido is used in Quick Find to submit a request the following should occur:
- A Rota is built by the system
- Locations are found in the following sequence:
- RapidILL (digital requests)
- Rapido Canadian Pod
- Peer to Peer Alma Resource Sharing Partners (Canadian Libraries)
- Rapido North American Pod
- Relais – lender of last resort – Request is moved to Relais
- All requests should go to partners without mediation by staff
- Mediation is required if there is an error in the citation and the system or another library notifies us of an issue
- A note is entered by the patron
- Requests that are not filled by Rapido will be mediated before moving to Relais
- When the Blank Request Form is used in Quick FindĀ to submit a request the following should occur:
- The request will go into one of the Task Lists in borrowing:
- Blank Request Form with Patron Note
- Digital Blank Request Form
- Physical Blank Request Form
- Staff must mediate the request update as required following procedures
- The system will locate a partner in the following sequence:
- RapidILL (digital requests)
- Rapido Canadian Pod
- Peer to Peer Alma Resource Sharing Partners (Canadian Libraries)
- Rapido North American Pod
- Relais – lender of last resort – Request is moved to Relais
- Digital Requests will require further mediation of Relais is selected as a Partner
- The request will go into one of the Task Lists in borrowing:
- Follow all procedures for processing requests
Requests Moved to Lender of Last Resort – Relais
- If Rapido and Peer to Peer could not find a partner to fill the request the lender of last resort is used which is currently set as Relais
- If the request is sent to Relais work now must be handled in both Rapido, Relais and Worldshare (if Relais cannot find a partner)
- Relais will try to send the request to a partner unmediated, if no partner is found staff will mediate the request and find suppliers either from Relais or Worldshare
- Follow all procedures for processing requests
Filling Requests
- Requests are filled in the following way:
- Digital Requests filled by RapidILL or Peer to Peer Alma Resource Sharing Partners:
- Request is filled by the lending library and the digital file is sent directly to the patron
- Physical Requests filled by Rapido or Peer to Peer Alma Resource Sharing Partners:
- Item is received at the library and Alma Rapido Resource Sharing is used to supply the item to the patron
- Return items in Alma Rapido Resource Sharing
- Digital Requests filled by Relais and Worldshare
- Digital request is received via email link or pdf from Relais partners, pdf is saved and filled in Relais
- Digital request is received via article exchange in Worldshare, pdf is saved an filled in Relais
- The original Rapido request must be cancelled
- Physical Requests filled by Relais or Worldshare:
- Item is received in Relais and Worldshare (if required)
- Relais will create a PAT request in Alma Rapido Resource Sharing
- The original Rapido request must be cancelled
- Return item in Relais and/or Worldshare – this will automatically update Alma Rapido Resource Sharing request that was created
- Digital Requests filled by RapidILL or Peer to Peer Alma Resource Sharing Partners:
Patron Renewal Requests
- Patrons can request renewals using their Library Quick Find Account
- Renewals will populate in Alma Rapido Resource Sharing Borrowing Tasks
- Staff will mediate the borrowing request based on the lending library who provided the item
- Rapido Partners or Alma Peer to Peer Partners
- Submit renewal request in Alma Rapido Request
- Update Patron Account in Alma with new renewal date
- Update borrowing request information?
- Relais and Worldshare
- Submit renewal request in Relais or Worldshare
- Update Relais
- Update patron account in Alma with new renewal date
- Update borrowing request information
- Rapido Partners or Alma Peer to Peer Partners